Frequently Asked Questions

NOVU offers a wide range of rental furniture and equipment — including rails, hangers, displays, lounge sets, and much more — to help bring your brand to life for fashion weeks, activations, press days, and events.

Browse and select your items online, then submit your request. Our team will confirm availability and send you a formal order confirmation.

Absolutely — visit our Bespoke page to explore what's possible and get started.

Yes — NOVU designs and produces custom retail environments, from 2D/3D visualisation and technical specifications through to prototyping, manufacturing, and installation. We create bespoke retail elements including displays, racks, furniture, seating, and tables, tailored to each project's spatial and functional needs. We can manage the full production process end-to-end, or step in at specific stages depending on your needs. Visit our Retail Solutions page to learn more.

Your order is confirmed once full payment has been received — within 10 days of the order sheet being issued. Once payment clears, we'll reserve your items and send confirmation.

Yes — visits can be arranged at our warehouse, located in the 91 department (Chilly-Mazarin). Please contact us to arrange a time.

Yes. Transport charges are based on the total weight of your order — starting at €50 for single items, with a minimum of €150 for a 2-person crew delivering to the Paris area. Delivery is also available anywhere in France and the EU upon request.

Yes — NOVU always sets up and installs your items as part of the delivery service, at no extra cost.

A handling fee of €120 each way applies as standard to any job that involves heavy lifting.

Our earliest slot is 07:00–09:00 and our latest is 18:00–20:00. If you need a delivery outside these hours, just let us know — custom time slots are available for an additional fee.

For health and safety reasons, we're unable to allow visitor access to our warehouse. Instead, we'll deliver your order straight to your door within your chosen time slot.

If our team arrives and can't access the delivery location, we'll wait up to 15 minutes before departing. After that, your order will be rescheduled for the next available slot, and a redelivery fee will apply.

Rentals can run for as little as 1 day, though all orders are subject to a minimum charge equivalent to 1 week's rental.

There's no maximum. For longer rentals, we'll put together a custom quote to make sure you get the best possible rate.

Changes to confirmed orders are subject to product availability and operational feasibility. Please note that amendments may affect pricing, transport arrangements, production schedules, and delivery dates, and additional charges may apply for changes requested after confirmation. For full details, please see our Terms & Conditions.

We'll always try to accommodate changes where we can, but we're unable to offer refunds once furniture has been delivered. If you need to cancel before your order is loaded, a minimum charge equivalent to 1 week's rental may apply.

All prices are shown exclusive of VAT.

Payment (and proof of payment) is required within 10 days of your quotation date to reserve and confirm your order.

Yes. Just let us know and we'll send a secure payment link via Square. A card processing fee of 1.5–3% applies, depending on the card issuer's location.

All furniture remains the property of NOVU and must be used with care and for its intended purpose. Responsibility for the items passes to you upon delivery and remains with you until they've been collected and inspected by NOVU. Please note that furniture may not be painted, drilled, glued, stapled, modified, or altered in any way without our written approval.

Items returned damaged, incomplete, excessively dirty, lost, or stolen will be invoiced accordingly — repairable items at the cost of repair, and non-repairable or unreturned items at full replacement value. Whether an item is repaired or replaced is determined solely by NOVU. Full details are available in our Terms & Conditions.

We're happy to help — email us anytime at contact@novu.fr and we'll get back to you.