Terms & Conditions
Apply to all rental and online store orders placed with NOVU and are deemed accepted upon confirmation of an order, signature of a quotation, or completion of a purchase.
1. Definitions
Client refers to any individual, company, legal entity, or organisation placing an order with NOVU.
NOVU refers to NP SAS, registered at 23–25 rue Jean-Jacques Rousseau, 75001 Paris, France, VAT number FR51851546135.
Products refer to all furniture, objects, accessories, bespoke pieces and other items available for rental or purchase.
Rental Period refers to the agreed period between delivery and collection of rented items.
Working Days refer to Monday to Friday, excluding public holidays.
2. Order Confirmation
Rental orders are confirmed upon signature of the quotation or written confirmation from the Client.
Online store orders are confirmed once payment has been successfully processed and the order has been accepted by NOVU.
Until an order is confirmed, all products remain subject to availability.
NOVU reserves the right to decline or amend an order due to availability, production constraints, or operational reasons.
3. Pricing & Payment
Unless otherwise agreed in writing, payment for rental orders is due no later than 10 calendar days before delivery.
During busy periods, for large-scale projects, or for bespoke production, NOVU reserves the right to require earlier payment deadlines. Applicable payment terms will always be communicated by email, quotation, or invoice.
NOVU reserves the right to postpone, suspend, or cancel any unpaid order.
Any payment exceptions granted on previous projects do not constitute an agreement for future projects.
For online store purchases, payment is required at the time of ordering using the payment methods available at checkout.
All prices are stated in Euros and exclude VAT unless otherwise specified.
Transport, installation, assembly, collection, customs charges, taxes, and other project-specific costs may be invoiced separately unless explicitly included in the quotation.
4. Delivery & Collection
The Client is responsible for ensuring that the site is fully prepared for delivery and collection and that a representative is present during both operations.
If NOVU is unable to complete delivery or collection due to site conditions, restricted access, unavailable loading areas, or the absence of the Client or their representative, additional labour, transport, waiting time, or storage charges may apply.
Any access restrictions, including but not limited to stairs, lack of lifts, loading restrictions, parking limitations, narrow access routes, or building regulations, must be communicated before the quotation is signed.
Delivery schedules provided by NOVU are estimates and may be affected by factors outside of NOVU's control, including traffic conditions, venue restrictions, customs procedures, or force majeure events.
5. Responsibility for Rental Furniture
All rented furniture and equipment remain the exclusive property of NOVU at all times.
Responsibility for the furniture transfers to the Client upon delivery and remains with the Client until collection has been completed and the items have been inspected and accepted by NOVU.
Furniture must be used with care and in accordance with its intended purpose.
Unless approved in writing by NOVU, furniture may not be:
- painted,
- drilled,
- glued,
- stapled,
- covered with vinyl or adhesive materials,
- modified,
- dismantled,
- or otherwise altered in any way.
Furniture must be handed directly to a NOVU representative during collection. Any items left unattended or unsecured remain the responsibility of the Client.
6. Inspection & Acceptance
A representative of the Client should sign the delivery and collection documentation whenever possible.
Any damage, defects, shortages, or discrepancies must be reported by email within one hour of delivery and accompanied by supporting photographs.
After this period, all items will be considered delivered in good condition and accepted by the Client.
If no Client representative is present during collection, NOVU reserves the right to inspect and document the returned items independently.
During peak periods, NOVU may issue damage or loss reports within ten business days following collection.
7. Damages, Loss & Missing Items
Furniture returned damaged, excessively dirty, incomplete, lost, or stolen will be invoiced accordingly.
Repairable items will be charged at the cost of repair, including labour, transport, and any related operational costs.
Items that cannot be repaired, are deemed unsuitable for future use, or are not returned will be invoiced at full replacement value.
The determination of whether an item will be repaired or replaced rests solely with NOVU.
8. Client Arranged Transport
Where the Client arranges transport independently, NOVU may require a security deposit prior to release of the goods.
Responsibility for the furniture remains entirely with the Client until the items have been returned, inspected, and formally accepted by NOVU.
NOVU accepts no liability for damage occurring during third-party transport arranged by the Client.
9. Changes to Orders
Changes to confirmed orders are subject to product availability and operational feasibility.
Amendments may impact pricing, transport arrangements, production schedules, and delivery dates.
NOVU reserves the right to apply additional charges resulting from modifications requested after confirmation.
10. Online Store Orders
NOVU operates both a rental service and an online store.
Product imagery, dimensions, colours, finishes, and specifications are provided as accurately as possible but may vary slightly from the delivered product.
The presentation of products on the website does not constitute a legally binding offer but an invitation for the Client to place an order.
NOVU reserves the right to verify customer information before accepting an order.
11. Newsletter & Marketing Communications
Clients may choose to subscribe to NOVU newsletters and marketing communications.
Consent may be withdrawn at any time through the unsubscribe link included in communications or by contacting NOVU directly.
12. Personal Data
NOVU collects and processes personal data solely for the purpose of fulfilling contractual obligations, customer service, operational communication, and marketing activities where consent has been provided.
Clients have the right to access, rectify, restrict, or request deletion of their personal data in accordance with applicable European data protection legislation, including GDPR.
13. Liability
NOVU shall not be liable for delays, interruptions, or failures resulting from circumstances beyond its reasonable control, including but not limited to strikes, transport disruptions, extreme weather conditions, governmental restrictions, or force majeure events.
NOVU's liability in relation to any order shall in all cases be limited to the value of the relevant order.
14. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with French law.
Any disputes arising in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of Paris, France.
15. Acceptance
By signing a quotation, confirming an order, completing a purchase, or accepting delivery of products, the Client confirms acceptance of these Terms & Conditions in full.